Shipping policy
# Shipping Policy
**Anxiety ;s Real**
**Effective Date: December 13, 2022**
Thank you for shopping with Anxiety ;s Real! We appreciate your support of our mission to promote mental health awareness, self-care, and meaningful conversations through apparel and accessories.
We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.
1. Order Processing
Each order is carefully prepared to ensure you receive merchandise that meets our quality standards.
Our estimated processing times are:
- **Apparel (T-shirts, Hoodies, Sweatshirts):** 2–5 business days
- **Accessories and Other Merchandise:** 2–5 business days
- **Custom or Made-to-Order Items:** 3–7 business days
Processing times do not include weekends or federal holidays.
During holidays, promotional events, or periods of high demand, processing times may be extended.
**Please Note:** Processing time is separate from shipping time.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your order, shipping destination, and available delivery options.
Estimated shipping times after order processing:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard U.S. Shipping | 3–7 business days |
| Expedited U.S. Shipping (if available) | 2–4 business days |
| International Shipping (if available) | 7–21 business days |
Delivery estimates are not guaranteed and may vary based on carrier operations, destination, weather, customs processing, and other circumstances beyond our control.
3. Print-on-Demand & Made-to-Order Products
Some Anxiety ;s Real merchandise may be produced specifically for your order.
This approach allows us to offer unique designs while reducing unnecessary inventory and waste.
Because certain products are made to order:
- Production begins after your order is confirmed.
- Processing times may vary by product.
- Items in the same order may ship separately.
- Multiple tracking numbers may be provided for separate shipments.
Receiving multiple packages does not necessarily mean your order is incomplete.
4. Order Confirmation & Tracking
Once your order is placed, you will receive an order confirmation email at the email address provided during checkout.
When your order ships, you will receive a shipping confirmation containing tracking information when available.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping notification.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please double-check your:
- Full name
- Street address and apartment or unit number
- City, state, and ZIP code
- Contact information
If you notice an error in your shipping address, contact us immediately.
We will make reasonable efforts to accommodate corrections before fulfillment begins, but address changes cannot be guaranteed once an order has entered production or shipped.
Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided by the customer.
6. Delayed Shipments
Although we strive to deliver orders within the estimated timeframes, occasional delays may occur due to:
- Carrier disruptions
- Severe weather
- Holidays and increased shipping volume
- Production or inventory delays
- Incorrect or incomplete shipping information
- Customs processing for international orders
We appreciate your patience and understanding.
If your order experiences a significant delay, please contact us so we can assist you.
7. Lost, Missing, or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
1. Confirming the shipping address on your order.
2. Checking around your delivery location, mailbox, or building reception area.
3. Contacting the shipping carrier for additional delivery information.
4. Contacting Anxiety ;s Real for further assistance.
We will review reported delivery issues and work with our fulfillment partners or shipping carriers when appropriate.
Refunds or replacements will be evaluated based on the circumstances and applicable consumer protection laws.
8. Damaged or Incorrect Items
We want you to love your Anxiety ;s Real merchandise!
If your order arrives damaged, defective, or incorrect, please contact us within **7 days of delivery** and provide:
- Your order number
- A description of the issue
- Clear photographs of the affected item and packaging, if available
We will review the issue and determine an appropriate resolution, which may include a replacement or refund.
This reporting period does not limit any rights you may have under applicable law.
9. International Shipping
International shipping may be available for select products and destinations.
International customers may be responsible for applicable customs duties, import taxes, and other fees imposed by their country.
These charges are not included in the product price or shipping cost unless expressly stated at checkout.
International delivery times may vary due to customs clearance and local carrier operations.
10. Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Because some products are made to order, changes or cancellations may not be possible once production has started.
Any approved cancellation or refund will be processed according to our applicable store policies and consumer protection laws.
11. Contact Us
If you have questions about your order, shipping status, or delivery, please contact our customer support team.
**Anxiety ;s Real**
Website: https://anxietyisreal.net
Email: contactus@anxietyisreal.net
Please include your order number when contacting us about an existing purchase.
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**Thank You for Supporting Anxiety ;s Real!**
Every purchase helps us spread awareness, encourage conversations, and remind others that mental health matters.
*Wear Your Awareness. Embrace Your Journey. Break the Stigma.*
**Mental Health Matters. Self-Care Matters. YOU Matter.**